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Employee Turnover May Be Impacting Your Business |
On average, the replacement rate for an employee is 150% of his/her annual salary. An employee making $50,000 can cost the organization $75,000 to replace. These costs can include recruitment, training and lost business. Hiring the right person the first time can save you thousands of dollars.
Your Interviewing Style Can Impact Your Decision
Many hiring managers focus solely on technical and general questions. Knowing someone's five and ten year goals are helpful, but is this information a factual indicator of a good hiring decision?
Behavioral interviewing emphasizes the systematic use of job-related, open-ended questions to help measure a candidate's skills for a particular job. It is very common for candidates to theorize or give impressive opinions about why they would be stellar performers.
This interview technique requires the candidate to recall past work-related experiences to include what was said and done. These past experiences are indicators for future behaviors and how this applicant might impact your team and customers.
You will need to determine between behavioral and non-specific behavioral responses
- Behavioral - "I had a customer that was upset for being overcharged. I listened to the customer and took notes. I let him know I would have to research his complaint and would call back within 24 hours."
- Non-specific behavioral - "If I had a customer that was upset I would...." learn more
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Increase Employee Retention -- Understand Your Workforce
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The American workforce is more diverse that ever before. It is important to recognize that differences in values, behaviors and expectations of our four generations in the workplace.
- Veterans, Silent, Traditionalists (born between 1922 and 1945) - Population 27 million
- Baby Boomers (born between 1946-1964) - Population 76 million
- Generation X, Xers (born between 1965 and 1980) - Population 60 million
- Generation Y, Millennial, Gamers (born between 1981 and 2000) - Population 74 million learn more
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Exit Interviews Can Be a Valuable Resource
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Exit interviews can provide organizations with trends in the work environment, culture, processes and management. This should be conducted just prior to the employee leaving and it is voluntary. From the leaving employee’s perspective an exit interview can be a chance to give some constructive feedback and to leave on a positive note.
Possible barrier: Employees will not complete the exit interview if they feel the feedback they provide will be ignored. It is important to let them know that their feedback is important to hiring and retaining staff. Also, reassure that any information provided will not be held against them for future employment. |
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What are your HR concerns? |
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Using the appropriate Human Resource forms can save your organization time and money.
We have customizable forms which work well with our Employee Handbook and Company Policy Manual or as stand alone documents.
As your company's HR needs expand you will have essential forms at your fingertips 24 hours a day, 7 days a week. |
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